Refund Policy

1. Right of Withdrawal (Returns and Refunds)

As a consumer, you have the right to withdraw from your order within 14 days of receipt without giving any reason.

To be eligible for a return, the product must be:

Unworn, unwashed, and undamaged
In its original packaging with all tags, labels, and accessories
Accompanied by proof of purchase (order number or invoice)

The following items are excluded from the right of withdrawal:

Sale items
Digital products and downloads
Gift cards
Items marked as “non-returnable” on the product page

2. How to Make a Return

Within 14 days of delivery, please send an email to support@selvanor.com including:

Your full name and order number
The items you wish to return
A brief reason (to help us improve our service)

We will respond within 24 business hours with a Return Merchandise Authorization (RMA) number and further instructions.

Please send the items back within 7 days of receiving the RMA number.

Return shipping costs are the responsibility of the customer, unless the item was delivered damaged or incorrect.

3. Inspection & Refund

Once received, returns will be inspected within 2 business days.

Approved refunds will be issued to the original method of payment. Processing times by your bank may take 3–10 business days.

Shipping costs are non-refundable, except in cases of error on the part of Selvanor.

Items that are worn, damaged, or returned outside the 14-day window may be rejected or refunded as store credit only.

4. Exchanges

Since our inventory changes quickly, we recommend placing a new order and returning the original item for a refund.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@selvanor.com with photos of the issue. We will arrange either a replacement or a full refund, including shipping costs.